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Complaint Procedure

Love Lush Home Complaint Policy

At Love Lush Home, we are committed to providing high-quality products and exceptional customer service. We value our customers and strive to ensure that every experience with our products meets your expectations. However, if for any reason you are not satisfied with your purchase or experience, we are here to help. Below is our complaint policy to guide you through the process:

  1. Eligibility for Complaints
  • Complaints may be submitted for issues such as product defects, incorrect orders, delivery problems, or unsatisfactory customer service.
  • Complaints must be submitted within 30 days of receiving your order.
  1. How to Submit a Complaint
  • Email: Send an email to our customer service team at lovelushhome@hotmail.com with the subject line "Complaint - [Order Number]." Include your name, order number, the product(s) involved, and a detailed description of the issue.
  1. Information to Include in Your Complaint
  • Full name and contact information.
  • Order number and product details.
  • Detailed description of the issue (including photos, if applicable).
  • Preferred resolution (replacement, refund, etc.).
  1. Response Time
  • We aim to acknowledge receipt of your complaint within 24 hours of submission.
  • A full investigation will be conducted, and a resolution will be provided within 7 business days.
  1. Resolution Options

Depending on the nature of your complaint, we may offer one or more of the following solutions:

  • Replacement: If your product is defective or damaged, we will offer a replacement at no additional cost.
  • Refund: If a replacement is not suitable, you may request a refund for the affected product(s).
  • Store Credit: In some cases, store credit may be offered as a resolution.
  1. Non-Returnable Items

Due to the nature of our products, certain items may not be eligible for return or refund unless damaged or defective, including:

  • Used or opened gel wax melts.
  • Clearance or final sale items.
  1. Continuous Improvement

At Love Lush Home, we take all complaints seriously and use the feedback to improve our products and services. Your satisfaction is important to us, and we are dedicated to resolving any issues you may encounter.

Thank you for choosing Love Lush Home, and we appreciate your patience and understanding as we work to address your concerns.

Contact Information:

  • Email: lovelushome@hotmail.com
  • Website: https://lovelushhome.com